Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition as you received it, unused and unopened, with tags and in its original packaging. You will also need your receipt or proof of purchase.

You can request a return online via your account portal. myaccount.eolasprints.com Alternatively, you can also contact us at support@eolasprints.com

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to ship your package. Items sent to us without first requesting a return will not be accepted.

Please check your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the problem and correct it.

The fastest way to ensure you get what you want is to return the items you have and, once the return is accepted, make a separate purchase for the new item.

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded to your original payment method. Remember that it may also take some time for your bank or credit card company to process and post the refund.