Materials

Yes, they do. You can contact us obtain the best performance of our materials with different 3D printers.

Yes, you can. Look on our website for advice on how to paint on our 3D filaments, as well as the different post-processing options.

We currently offer a range of filaments in 20 different colours, but also have the RAL colour system to choose from. If you'd like more info on this please contact us by visiting our Colour on Request page.

No, they are the same. Keeping things simple and clear is what we want to do with our products. All our products have the same colors in both diameters. 

We use PLA+ of the best quality available on the market, without adding additives to cheapen the final product. This makes our filament less brittle and stronger than the rest.

Products

Filaments can be food grade. What does this mean? It means that the raw materials with which the material has been manufactured are safe for food contact. Please note that the food contact approval applies only to the raw materials from which the filament has been made. Official food safety compliance applies only to the finished product. 3D printing is a transformation process, and as part of that process materials are being used to create a new end-product - so it's crucial for you know what temperature and other parameters your printer will be using before printing off something with food in mind! Once again, there are no regulations in FDM/FFF 3D Printing regarding specific ingredients or settings so you should check with your government local authority on which standard they recommend for use here.

Our material's shelf life depends on its environment. we recommend a dry storage box, away from direct sunlight and free of dust. The average length that you should store your filament is 18+ months.

Please visit our contact us page if you have any questions. Our customer support team will be happy to assist you.

Sometimes the images on our website may not be clear of alterations. We ask for your understanding, as we try to provide a true representation of what is being offered.

To find the product you are looking for, simply enter the search term in the field on top. If you still cannot find it, try using a similar word and/or phrase to help narrow your search. You can also contact us if we don't have a product listed that matches what you're searching for.

Returns

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just contact us and we’ll take you through the process. We operate a free 30 days return policy.

Most of them. We accept the major credit cards (Visa, Maestro, Mastercard and American Express), Shop Pay, Paypal, & Amazon Pay. You can also use Apple Pay & Google Pay.

When ordering from our online shop, a confirmation email is sent to you. This email contains your invoice. You can also view all of your invoices by going to the online account and viewing the orders history.

Yes, You can choose to pick up your order from our offices during checkout. You will receive an email when your order is ready for collection. Please find us by following this here.
Orders can be picked up from our production site on business days (Mon - Fri, from 8.30 - 17.00)

If you are interested in starting a business relationship, please contact us and provide all of your information about what products you sell and how it ties into our mission for Eolas Prints. We want distributors that will help bring the best possible user experience to customers around the world!

Please do not hesitate to send us your pictures by email support@eolasprints.com or post them online! You can tag us on Twitter @EolasPrints and Instagram @eolasprints.

Shipping & Delivery

Yes, we ship to all EU countries and the United Kingdom. Shipping is free to Spain & Portugal. Rest of Europe: Free over €50 

It depends on where you are. All orders placed before 3 PM CET are shipped the same day. Orders placed after 3PM CET on Friday's are dispatched on Monday. Estimated Shipping times are

Spain: 24 hours
Rest of Europe: 2 - 5 working days. 

Delivery & Tracking details will be sent to you via email. You can also check track your order by visiting the My Account page.

We use all major carriers, and local courier partners. At the moment, we work with UPS, DHL & GLS.

We care about the environment. It's time to take action!  Our boxes are made of pure carton and can be disposed of by throwing them in the waste paper bin. Our plastic spool is 100% recyclable and we are moving towards using cardboard spools.

After your order leaves our warehouse, the tracking information will be sent to you by email. You can also check track your order by visiting the My Account page.

We ship daily and mostly from stock. Exceptions are when an item is out of stock and for Color on Request spools, which are made to order. Please check the stock levels when ordering. If not in stock we will have new stock produced mostly within 3-4 days or sooner and your order will be shipped then.  If you are in a rush or need a large order shipped faster, please contact us to discuss the options.

We understand, and we'll process your return without any hassle. Please send back the unused spool to our facility with a note containing your order number and the reason for sending it back. Once it is in our warehouse, we will ship you out a new spool. Our Address is:


Eolas Prints
Parque Empresarial Besaya D-14
Reocín 39538
Cantabria
Spain

My Account

My Account is a great way to manage your account and all its details. You can easily add and edit your address here along with looking at your order history. 

You can enter your email address and we will send you an e-mail with steps on how to create a new password. If you have further difficulties, please contact us.

My Orders allows you to view all your orders, including the progress and call up details of each order.

Your address can be changed under My Account before placing an order. If after placing the order, you want to change the delivery address, please contact us regarding any changes you'd like to make.

To write a product review, please follow the guidelines below: Focus exclusively on what you experienced with the given item. The evaluation should not extend to our customer service or shipping process itself. Should you have any questions about your order or would like to leave a comment or suggestion for other customers considering purchasing this product, please contact our Customer Service Team. Mention specific details of how the item is beneficial and disadvantageous in comparison with others available on the market at present time - positive aspects as well as negative ones! We reserve the right to delete or block a product review if it contains one of the following: 
1. Information that does not relate to the product itself.

2. Obscenities, slanderous or other descriptive language that is unsuitable for a public forum.

3. Prices, advertising, spam or references to other products, websites or competitors.

4. E-mail addresses and phone numbers which are hard for our Customer Service representatives to respond in time.

5. Critical comments about our company on this website.

6. Any pictures detailing improper use of goods purchased from us.

Customer support

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