FAQs
Frequently Asked Questions
Need some help with your order or have an urgent question that needs to be addressed, simply browse through the relevant sections provided below. If you are still unable to find a solution, Please contact us and we will be happy to help.
We offer Next Business Day, Express and Standard delivery options. Please see our shipping policy for details.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. For more details check out our shipping policy.
Customs charges to most countries are automatically collected at checkout. Please visit the Taxes & Duties section in our shipping policy.
It depends on where you are and the shipping option selected at checkout. Delivery details will be provided in your confirmation email.
We work with GLS & MRW for deliveries to Spain & Portugal. For international deliveries, UPS is our trusted logistics partner.
Yes, We offer local pickup and its usually ready within 4 hours. You can collect your order from Monday - Friday between 9AM to 6PM.
After your order leaves our warehouse, the tracking information will be sent to you by email. You can track your order by visiting the My Account page.
No, accounts are not mandatory. When you login for the first time, an account is automatically created for you.
No, you don't need a password for logging in to your account. A six digit passcode is emailed to you on login.
You can modify your account details by logging into your MyAccount page.
Your MyAccount page allows to access details of all your historical orders.
Your MyAccount page allows to modify your address along with other information. If you need to change your address after you have placed the order, please contact us.
We accept the major credit cards (Visa, Maestro, Mastercard and American Express), Shop Pay, Apple Pay, Google Pay, Paypal, & Amazon Pay. We also accept Bank Transfers & FACe for Spanish Public Institutions.
You can redeem your discount by adding your discount code in the checkout page. You can only use one promotional code per order.
Write content to answer to common questions your customers may have about your products, shipping policies..
Yes, you can cancel/return your order online through the MyAccount page.
Paymnet is taken at the point of ordering. If your order is not dispatched for any reason, we ill refund you the full amount within 3 - 5 days.
We do not decline transactions at checkout, only authorise the amount. If your bank decline the transaction, please contact them directly so they can rectify this for you.
We collect Custom & Import duties automatically at checkout for most countries. Please visit our shipping policy for more details.
Yes, our materials works on any 3D printer that uses microchip-free spools. In addition, our materials are certified by both Ultimaker and RAISE3D and are included within their respective slicers i.e. Cura and ideaMaker. You can also find our materials inside PrusaSlicer from Prusa Research.
Yes. We recommend you to apply a primer before painting for correct adhesion.
We currently offer a wide range of filaments in over 20 different colours. If you need a specific colour, you can use our Colour on request service.
Filaments can be food grade. What does this mean? It means that the raw materials with which the material has been manufactured are safe for food contact. Please note that the food contact approval applies only to the raw materials from which the filament has been made. Official food safety compliance applies only to the finished product.
3D printing is a transformation process, and as part of that process materials are being used to create a new end-product - so it's crucial for you know what temperature and other parameters your printer will be using before printing off something with food in mind! Once again, there are no regulations in FDM/FFF 3D Printing regarding specific ingredients or settings so you should check with your government local authority on which standard they recommend for use here.
The shelf life of our filaments depends on the environment where it's stored. we recommend a dry storage box, away from direct sunlight and free of dust. The average length that you should store your filament is 18+ months.
Occasionally the images on our website may differ depending on the brightness and contrast of your screen and how it's calibrated. We have added the Pantone reference for each colour for you to cross check it.
