FAQ

We ship daily from stock. Orders placed after 1PM and 4PM on Fridays are shipped on Monday.

• Spain & Portugal: Orders placed before 4PM CET are shipped the same day.
• Rest of the world: Orders placed before 1PM CET are shipped the same day.

We provide options for Next Business Day, Express, and Standard delivery. Refer to our shipping policy for further information.

Yes, we ship all over the world. Shipping costs are calculated at checkout. For more details check out our shipping policy.

Duties are automatically collected at checkout for most countries. Refer to the Taxes & Duties section in our shipping policy.

Delivery details are contingent on your location and the chosen shipping method at checkout. They will be included in your confirmation email.

In Spain & Portugal, we partner with GLS & UPS for deliveries. For international shipping, our trusted logistics provider is UPS.

Yes, We offer local pickup and its usually ready within 4 hours. You can collect your order from Monday - Friday between 9AM to 5:30PM.

After your order leaves our warehouse, the tracking information will be sent to you by email. You can track your order by visiting the My Account page.

No, accounts are not mandatory. When you login for the first time, an account is automatically created for you.

No, you don't need a password for logging in to your account. A six digit passcode is emailed to you on login.

You can modify your account details by logging into your My Account page.

Payment is taken at the point of ordering. If your order is not dispatched for any reason, we ill refund you the full amount within 3 - 5 days.

We accept the major credit cards (Visa, Maestro, Mastercard and American Express), Shop Pay, Apple Pay, Google Pay, and Paypal. We also accept Bank Transfers & FACe for Spanish Public Institutions.

We do not decline transactions at checkout, only authorise the amount. If your bank decline the transaction, please contact them directly so they can rectify this for you.

Yes, you can cancel/return your order online through the My Account page.

You can redeem your discount by adding your discount code in the checkout page. You can only use one promotional code per order.

Yes, We offer volume discounts to industrial clients and educational institutions. Please contact us for more info.

Yes, our materials works on all FDM printers.

We currently offer a wide range of filaments in over 20 different colours. If you need a specific colour, you can use our Colour on request service.

We have published print profiles for three of the most commonly used slicers Bambu Studio, Ultimaker Cura, Raise3D IdeaMaker, and PrusaSlicer. If you need profiles for any other printer, please contact us.

The shelf life of our filaments depends on the environment where it's stored. we recommend a dry storage box, away from direct sunlight and free of dust. The average length that you should store your filament is 18+ months.

Occasionally the images on our website may differ depending on the brightness and contrast of your screen and how it's calibrated. We have added the Pantone reference for each colour for you to cross check it.