Delivery

Where can I recieve my order?

It can be sent to an address selected by you (home, work, etc.-never at PO box)

Which countries can Eolas Prints deliver their products to?

The orders that were made by the official website (www.eolasprints.com) will be delivery Peninsula, Baleares, Ceuta and Melilla, and any country of the EU.

How much do I pay for delivery service?

If the amount is less than 99€ the peninsular delivery fees are set out below. (IVA not included):

1-2 reels: 3,70€ (IVA not included)
3 reels: 4,15€ (IVA not included)
>3 reels: 4,70€ (IVA not included)

 

How long will my order take to arrive?

The delivery shall be made by the agency ASM at the adress indicated for the customer, when the payment is verify by out administrative department.

Delivery times: Peninsula 24-48h.

UE: 7 business days

This time will be start at the moment you confirm the order.

EolasPrints will not assume the responsibility when the order doesn’t deliver because the information is wrong or false, or in the case that the order is not deliver for other causes.

We don’t deliver products to PO box.

Although our goal is make the deliveries on time, we don’t guarantee those times delivery because deliveries are also managed by third parties.

The orders won’t be redirected when they have been sent. 

Can I track my order?

Yes, in “my account” you can see the status of your order. If you are not registered, contact with the administration department of Eolas Prints, we can give you the tracking number.

Safe payment

The data is transmitted via SSL encryption. For payments with credit and debit cards, you are required to enter the CVV (Card Verification Value), a code printed on the card that serves as a security measure during electronic commerce transactions.

Returns

If you are not agree with your purchase, as you receive the order, you can return it, provided that the product is  not used, and it must be in the same conditions that you received it.

We remind you that in making use of your right of withdrawal, will be made the refund of the money paid for the products / s purchased / will include the amount of the purchase and if they had existed, the costs of delivery in the least expensive mode of ordinary delivery, deducting the cost of shipping returned to our facilities.

In case you receive a wrong order, please contact with us.

If you have any question you can contact with our customer service (info@eolasprints.com)

Guarantee

All the items we offer in our online store have the official guarantee All the items offered on our website have the official guarantee in the legally established terms, for a period of two years from the date of delivery. The warranties do not include the deficiencies caused by negligence, blows, use or improper manipulations, nor materials subject to wear by normal use. In those incidents that justify the use of the guarantee, the substitution of the item, discount or return, in the legally established terms will be chosen. To make use of the guarantee, it is essential to present the proof of purchase.If the item purchased through our website does not work correctly, you can contact our Customer Service,  our staff will advise you personally.