{"product_id":"3d-printing-support-contract","title":"3D Printer Support \u0026 Maintenance (Annual, Per Machine)","description":"\u003cp\u003e\u003cstrong\u003eAnnual 3D printing support \u0026amp; maintenance, priced per machine.\u003c\/strong\u003e Online-first support from the people who know the machines — so you spend less time troubleshooting and more time printing. Choose the tier that matches how critical your printers are to your operation.\u003c\/p\u003e\n\u003cp\u003eOur remote tiers are \u003cstrong\u003elocation-independent\u003c\/strong\u003e: the same support, wherever you are in the EU and beyond. On-site intervention is available on the Enterprise tier, with travel funded by the client.\u003c\/p\u003e\n\u003ch3\u003eTiers (per machine, per year)\u003c\/h3\u003e\n\u003ch4\u003eRemote — from €200\/year\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eRemote diagnostics \u0026amp; troubleshooting (email\/ticket + scheduled video calls)\u003c\/li\u003e\n\u003cli\u003eSlicer and firmware guidance\u003c\/li\u003e\n\u003cli\u003ePrint-profile help for standard materials\u003c\/li\u003e\n\u003cli\u003eNext-business-day response target\u003c\/li\u003e\n\u003cli\u003eUp to 8 support requests per year (fair use)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch4\u003ePriority — from €550\/year\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eEverything in Remote, plus:\u003c\/li\u003e\n\u003cli\u003ePriority queue (same \/ next business day)\u003c\/li\u003e\n\u003cli\u003eTwo scheduled remote health-checks per year\u003c\/li\u003e\n\u003cli\u003eHigher support-request allowance\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch4\u003eEnterprise — from €1,100\/year + travel\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eEverything in Priority, plus:\u003c\/li\u003e\n\u003cli\u003eOn-site intervention under a scheduled SLA (travel \u0026amp; accommodation funded by client, at cost)\u003c\/li\u003e\n\u003cli\u003eAnnual preventive maintenance schedule\u003c\/li\u003e\n\u003cli\u003eNamed technical contact\u003c\/li\u003e\n\u003cli\u003eMulti-machine fleet management \u0026amp; fleet pricing\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eApplies to all tiers\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eSpare parts\u003c\/strong\u003e are billed separately at standard price (not included)\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eOut-of-hours\u003c\/strong\u003e support (weekends\/public holidays) is subject to a surcharge\u003c\/li\u003e\n\u003cli\u003eCovers FDM printers, large-format machines and lasers — \u003ca href=\"\/en-sa\/pages\/contact-us\"\u003econtact us\u003c\/a\u003e to confirm your equipment\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho it's for\u003c\/h3\u003e\n\u003cp\u003ePrint farms, manufacturers, engineering teams, schools, universities, labs and resellers running one machine or a fleet — anyone who needs their printers dependable and supported.\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003ePrices shown are starting points and include VAT, per machine per year. For fleets, multi-machine discounts and Enterprise SLAs, \u003ca href=\"\/en-sa\/pages\/contact-us\"\u003erequest a quote\u003c\/a\u003e.\u003c\/em\u003e\u003c\/p\u003e","brand":"Eolas Prints","offers":[{"title":"Remote","offer_id":54221807944007,"sku":null,"price":1008.0,"currency_code":"SAR","in_stock":true},{"title":"Priority","offer_id":54221808894279,"sku":null,"price":2772.0,"currency_code":"SAR","in_stock":true},{"title":"Enterprise","offer_id":54221808927047,"sku":null,"price":5543.0,"currency_code":"SAR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0617\/1852\/8259\/files\/3d-printer-support-maintenance-annual-per-machine-teal-headset-643.webp?v=1783475266","url":"https:\/\/eolasprints.com\/en-sa\/products\/3d-printing-support-contract","provider":"Eolas Prints","version":"1.0","type":"link"}