3D Printer Support & Maintenance (Annual, Per Machine)

Annual 3D printing support & maintenance, priced per machine. Online-first support from the people who know the machines — so you spend less time troubleshooting and more time printing. Choose the tier that matches how critical your printers are to your operation.

Our remote tiers are location-independent: the same support, wherever you are in the EU and beyond. On-site intervention is available on the Enterprise tier, with travel funded by the client.

Tiers (per machine, per year)

Remote — from €200/year

• Remote diagnostics & troubleshooting (email/ticket + scheduled video calls)
• Slicer and firmware guidance
• Print-profile help for standard materials
• Next-business-day response target
• Up to 8 support requests per year (fair use)

Priority — from €550/year

• Everything in Remote, plus:
• Priority queue (same / next business day)
• Two scheduled remote health-checks per year
• Higher support-request allowance

Enterprise — from €1,100/year + travel

• Everything in Priority, plus:
• On-site intervention under a scheduled SLA (travel & accommodation funded by client, at cost)
• Annual preventive maintenance schedule
• Named technical contact
• Multi-machine fleet management & fleet pricing

Applies to all tiers

• Spare parts are billed separately at standard price (not included)
• Out-of-hours support (weekends/public holidays) is subject to a surcharge
• Covers FDM printers, large-format machines and lasers — contact us to confirm your equipment

Who it's for

Print farms, manufacturers, engineering teams, schools, universities, labs and resellers running one machine or a fleet — anyone who needs their printers dependable and supported.

Prices shown are starting points and include VAT, per machine per year. For fleets, multi-machine discounts and Enterprise SLAs, request a quote.